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What You Agree to When You Use ald99

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from deposits via Touch 'n Go eWallet, Boost, and GrabPay through to how disputes are handled.

Account eligibilityDeposit & withdrawal rulesPayment method conditionsAccount suspension policyHow to raise a dispute

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What These Terms Actually Cover

ald99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account with ald99 means you have read and accepted these terms in full. They apply to every session, every deposit, and every withdrawal you make. When you fund your account using Touch 'n Go eWallet, Boost, or GrabPay, the amount shown at confirmation is

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the amount credited — we do not add hidden charges on our side, though your e-wallet provider's own fee schedule may apply separately. Withdrawal requests go through an account verification step before funds are released; this is standard practice and protects your account against unauthorised access.
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We may update these terms when our services change. When that happens, we post the revised version here and the continued use of your account after the update means you accept the new terms. If any part of these terms conflicts with a specific promotion's conditions,
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the promotion's conditions take priority for that promotion only. Players in Kuching and elsewhere in Malaysia access the same terms — there is no regional variation. Where eligibility is discussed anywhere on this page, it depends on local law and applies only where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

How to Contact Us About These Terms

If any part of these terms is unclear or you need to raise an account concern, our support team is the right starting point. You can reach us through live chat, email, or our account help desk. We aim to acknowledge all terms-related queries within one business day and will follow up with a substantive response as quickly as the matter allows.

Live Chat Start a live chat session from the account page. This is the quickest path for urgent terms or account access questions that need a direct answer.

Email Support Send your query to our support address for written records of terms disputes, account restriction questions, or deposit discrepancy reports.

Account Help Desk Log in and open a support ticket through the account dashboard. Attach any transaction references from your Touch 'n Go eWallet, Boost, or GrabPay history.

HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

Your account data is held securely and used only for the purposes described in these terms — running your account, processing payments, and handling support requests. We do not share your personal details with third parties outside of what is necessary to process transactions through payment rails like FPX or DuitNow. You can request a summary of the data we hold on your account by contacting support. Changes to account details — such as your registered mobile number or preferred payment method — go through a verification step to confirm the request is genuine.

Data Use

Your account information is used only to operate your account and process deposits or withdrawals. We do not sell or pass your data to marketing third parties.

Account Security

Every account change, from password resets to updating a linked Boost or GrabPay wallet, requires identity verification before we action the request.

Retention Policy

We retain transaction records and account history for as long as required by our operating obligations. You may request a copy of your own records through support.

Dispute Process

If you believe a term has been applied incorrectly to your account, raise a ticket with the specific transaction reference. We review each case on its own details.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply to real account situations — covering payments, account restrictions, and how to escalate a concern if you feel a rule has been applied unfairly.

Yes. The account terms apply equally regardless of which payment method you use. The only differences are the processing steps specific to each e-wallet, not the account rules themselves.

We post the updated terms here. Continuing to use your account after the update date counts as acceptance. We recommend checking this page periodically if your account is active.

We may restrict or close accounts that breach these terms — for example, accounts linked to fraudulent activity or multiple registrations. We will notify you by the contact details on your account.

Open a support ticket through the account dashboard and include the transaction reference from your e-wallet history. Our team reviews each dispute against the transaction record before responding.

No regional variation applies within Malaysia. The same terms cover all accounts, whether you are in Kuching or elsewhere. Eligibility depends on local law and applies where local law permits.

Contact support via live chat or email and submit a data request. We will confirm your identity first, then provide a summary of the account data we hold within a reasonable time frame.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoJasmine Bloom Slots Infoald99 Deposits & Withdrawals InfoPrivacy Policy

What You Agree to When You Use ald99

How to Contact Us About These Terms

Account Security and Your Rights Under These Terms

Data Use

Account Security

Retention Policy

Dispute Process

Common Questions About These Terms

01 Do these terms apply the same way whether I deposit via Touch 'n Go eWallet, Boost, or GrabPay?

02 What happens if ald99 updates these terms while I have an active account?

03 Can ald99 restrict or close my account, and on what grounds?

04 How do I dispute a transaction or a term that I think was applied incorrectly?

05 Are there any parts of these terms that differ for players in specific parts of Malaysia?

06 How can I request a copy of the personal data ald99 holds on my account?

Terms & Conditions

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