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How ald99 Handles Your Personal Information

This Privacy Policy covers what data ald99 collects when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, and use our platform — and exactly how we keep that data safe.

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What We Collect and Why We Collect It

ald99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register with ald99, we collect your name, email address, contact number and account login credentials. When you fund your account through Touch 'n Go eWallet, Boost, or GrabPay, we record the transaction reference and amount — not your wallet PIN or full card number,

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which are handled directly by the payment provider. We also collect device and browser session data to detect unusual login activity and keep your account secure. If you contact our support team via live chat, the conversation is stored to help resolve follow-up queries. Data collected
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is used strictly for account management, payment processing, fraud checks, and where local law requires it, regulatory reporting. We do not sell your data to third parties for marketing purposes. Your data is held only for as long as your account is active or as required
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by applicable law in Malaysia. Where access or eligibility is discussed, availability depends on local law and applies only where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA PRACTICES

How We Protect and Manage Your Account Data

Data security is built into how ald99 operates day to day — from the moment you log in to the moment a GrabPay deposit clears. We apply SSL encryption across all account pages and payment flows. Access to personal data within our team is restricted to roles that genuinely need it, and those access logs are reviewed regularly. We do not retain payment wallet credentials on our servers — Touch 'n Go eWallet and Boost transactions are processed through the respective payment provider's own secure environment.

SSL Encryption

Every page that handles your login, account details or payment confirmation is protected by SSL encryption, keeping data in transit secure from your device to our servers.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to improve how the platform performs. You can adjust cookie preferences through your browser settings at any time.

Data Retention Policy

Account data is kept for as long as your account remains active. Once an account is closed, data is retained only for the period required under applicable Malaysian law, then deleted.

Internal Access Controls

Only team members with a direct operational need can view personal account data. We log and audit that access, and no staff member can export bulk account records without authorisation.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to request a copy of your data, ask us to delete your account information, or raise a concern about how your data is handled, our support team is the right starting point. You can reach us through live chat on the platform, by email, or through our on-site contact form. Players in Kuching and across Malaysia use the same contact paths — there is no separate regional queue.

Live Chat Start a live chat session directly from your account dashboard. Our team picks up queries and can escalate data requests to the relevant internal team.

Email Support Send a written data request or privacy concern to our support email. Include your registered account email so we can verify your identity before responding.

On-Site Contact Form Use the contact form under your account settings to submit a formal data enquiry. We confirm receipt and follow up within the timeframe set by applicable local rules.

Privacy Policy Questions You Actually Ask

These are the questions we get most often about how ald99 handles personal data, account information and your rights under this policy. If your question is not covered here, contact us through live chat or email and we will respond directly.

We collect your name, email address, mobile number and login credentials. If you verify your identity, we also collect the document details you submit for that verification step.

No. When you deposit via Touch 'n Go eWallet, Boost, or GrabPay, the payment is processed through each provider's own environment. We only store the transaction reference and amount, not your wallet credentials or PIN.

Yes. Send a data access request through live chat or email using your registered account address. We will verify your identity and provide a summary of the personal data we hold on your account.

Contact our support team via live chat or the on-site contact form to request account deletion. We process the request in line with our retention policy and applicable local legal obligations in Malaysia.

We do not sell your data. We share it only with payment processors like Touch 'n Go eWallet and GrabPay to complete your transactions, and with third parties where Malaysian law requires disclosure.

Session cookies keep your login active during your visit. Analytics cookies help us see how the platform is used in aggregate. You can manage or block these through your browser settings without losing account access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How ald99 Handles Your Personal Information

How We Protect and Manage Your Account Data

SSL Encryption

Cookie Controls

Data Retention Policy

Internal Access Controls

How to Contact Us About Your Privacy

Privacy Policy Questions You Actually Ask

01 What personal information does ald99 collect when I open an account?

02 Does ald99 store my Touch 'n Go eWallet or GrabPay account details?

03 Can I request a copy of the data ald99 holds on me?

04 How do I ask ald99 to delete my account data?

05 Does ald99 share my data with third parties?

06 How do cookies affect my privacy on ald99?

Privacy Policy

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